Have you ever experienced a sudden change of heart after placing an order from Domino’s, leaving you wondering how to cancel it? Whether you accidentally clicked the wrong button or realized that you’re not in the mood for pizza after all, canceling your order can sometimes feel like a daunting task. However, with the right steps and a little patience, you can seamlessly rectify the situation and free yourself from the obligation of an unwanted order. Here’s a comprehensive guide to assist you in canceling your Domino’s order with ease and efficiency.
To initiate the cancellation process, the most straightforward approach is to directly contact the Domino’s store where you placed the order. You can find the store’s phone number on your order confirmation email or on the Domino’s website. When speaking to the store representative, politely explain your situation and request to cancel the order. Provide them with your order number for quick identification. While on the phone, ensure that you inquire about any cancellation fees or penalties that may apply. Although Domino’s typically offers a flexible cancellation policy, it’s always prudent to clarify any potential charges to avoid any surprises.
If you prefer not to call the store, you can also attempt to cancel your order online. Visit the Domino’s website and navigate to the “My Orders” section. Here, you should be able to view your recent orders and their statuses. Locate the order you wish to cancel and check if a “Cancel Order” button is available. If so, simply click the button and follow the on-screen instructions to complete the cancellation process. However, it’s crucial to note that online cancellation may not always be an option, especially if the order is already in progress. In such cases, it’s always advisable to contact the store directly to ensure a prompt and efficient cancellation.
Contact Customer Support
You can contact the Domino’s customer support team to cancel your order by phone, email, or live chat. Here are the details for each method:
Phone
Call the Domino’s customer support hotline at **1-800-DOMINO’S (1-800-366-4667)**. The hotline is available 24 hours a day, 7 days a week.
Table: Domino’s Customer Support Phone Numbers
| Country | Phone Number |
|---|---|
| United States | 1-800-DOMINO’S (1-800-366-4667) |
| Canada | 1-888-364-6672 |
| Mexico | 01-800-020-9999 |
You can email the Domino’s customer support team at **customercare@dominos.com**. Please include your order number and the reason for your cancellation in the email.
Live Chat
You can chat with a Domino’s customer support representative online by visiting the Domino’s website and clicking on the “Help” button. The live chat is available during business hours only.
Use the Domino’s App
To cancel an order using the Domino’s app, follow these steps:
- Open the Domino’s app on your mobile device.
- Tap on the “Orders” tab at the bottom of the screen.
- Locate the order you wish to cancel and tap on it.
- Scroll down to the “Cancel Order” button and tap on it.
- Select the reason for canceling your order (optional).
- Tap on the “Cancel Order” button to confirm.
- You will receive a confirmation email that your order has been canceled.
Additional Details:
|
Reasons for Cancellation |
Description |
|---|---|
|
Changed my mind |
You decided not to order after placing it. |
|
Order incorrect |
You realized there was an error in your order. |
|
Found a better deal |
You discovered a more affordable option elsewhere. |
|
Other |
Any other reason not listed. |
Check Order Status Online
To check the status of your Domino’s order online, follow these steps:
- Go to the Domino’s website and select “Track Order” from the homepage.
- Enter your order number and email address or phone number.
- Click “Track Order” to view the status of your order.
You can also check the status of your order using the Domino’s Tracker app. Simply download the app and enter your order number and email address or phone number to track your order’s progress.
Cancel an Order Online
To cancel an order online, you will need to contact Domino’s customer service. You can do this by:
- Calling the Domino’s customer service number at 1-800-304-0999.
- Filling out the online contact form on the Domino’s website.
- Using the Domino’s Tracker app and selecting the “Cancel Order” button.
When you contact Domino’s customer service, you will need to provide your order number and the reason for canceling your order. If your order has not yet been processed, Domino’s will be able to cancel it for you. However, if your order has already been processed, you may not be able to cancel it.
Canceling an Order in Person
If you want to cancel an order in person, you can visit the Domino’s store where you placed the order. You will need to provide the cashier with your order number and the reason for canceling your order. If your order has not yet been processed, the cashier will be able to cancel it for you. However, if your order has already been processed, you may not be able to cancel it.
| Option | How to |
|---|---|
| Online | Go to the Domino’s website, enter your order number and email address or phone number, and click “Track Order” |
| Phone | Call 1-800-304-0999 |
| Contact Form | Fill out the online contact form on the Domino’s website |
| App | Use the Domino’s Tracker app and select the “Cancel Order” button |
| In Person | Visit the Domino’s store where you placed the order |
Visit the Domino’s Website
To cancel an order from Domino’s, the first step is to visit their website. Simply navigate to www.dominos.com and click on the “Track Order” link in the top right corner. You’ll need to have your order number and email address on hand in order to proceed.
Find Your Order
Once you’re on the Track Order page, enter your order number and email address in the provided fields. Click on the “Track Order” button to retrieve your order details.
Check the Order Status
Your order status will be displayed on the screen. If your order is still in the “preparing” or “baking” stage, you may be able to cancel it. However, if your order has already been sent out for delivery, it may be too late to cancel.
Cancel the Order
To cancel your order, click on the “Cancel Order” button. You will be asked to confirm your cancellation. Once you click on the “Yes, Cancel Order” button, your order will be canceled and you will receive a confirmation email.
What to Do If It’s Too Late to Cancel Online
If your order has already been sent out for delivery, you can still try to cancel it by calling the store directly. The store manager may be able to intercept the delivery driver and prevent the order from being delivered.
Here are some tips for speaking to the store manager:
| Be polite and understanding. |
|---|
| Explain that you need to cancel your order and why. |
| Provide your order number and contact information. |
| Be prepared to wait on hold for a few minutes. |
If the store manager is unable to cancel your order, you may still be able to get a refund by contacting Domino’s customer service.
Cancel via Social Media
If you prefer to use social media, you can reach out to Domino’s through their official pages on platforms like Facebook, Twitter, or Instagram. Simply send a direct message stating your order number and the reason for cancellation. The Domino’s social media team will assist you with the process and confirm the cancellation.
Here is a step-by-step guide for canceling your order via social media:
| Step | Action |
|---|---|
| 1 | Log in to your preferred social media platform. |
| 2 | Search for the official Domino’s page. |
| 3 | Send a direct message to the page. |
| 4 | Provide your order number and reason for cancellation. |
| 5 | Wait for a response from the Domino’s social media team. They will confirm the cancellation and provide any necessary information. |
Speak to a Manager
If you’re having trouble canceling your order through the automated system, you can try speaking to a manager at your local Domino’s. They may be able to help you cancel your order or provide you with a refund.
To get in touch with a manager, you can call your local Domino’s store or visit the store in person. You can also try contacting Domino’s customer service at 1-800-304-0900.
When you speak to a manager, be sure to have your order number ready. This will help them quickly locate your order and process your cancellation.
Please note that not all Domino’s locations have managers on staff. If you’re unable to reach a manager, you can try contacting Domino’s customer service at 1-800-304-0900.
Additional Tips for Canceling an Order
Here are some additional tips for canceling an order from Domino’s:
- Contact Domino’s as soon as possible after placing your order. The sooner you contact them, the more likely you are to be able to cancel your order without being charged.
- Be polite and respectful when speaking to customer service or store staff. This will increase your chances of getting your order canceled.
- Have your order number ready when you contact Domino’s. This will help them quickly locate your order and process your cancellation.
Domino’s Cancellation Policy
Domino’s has a 30-minute cancellation policy. This means that you must cancel your order within 30 minutes of placing it in order to avoid being charged.
If you cancel your order after 30 minutes, you may be charged a cancellation fee. The cancellation fee will vary depending on the location of your store.
| Location | Cancellation Fee |
|---|---|
| United States | $5.00 |
| Canada | $6.00 |
| United Kingdom | £5.00 |
Use the Automated Phone System
Follow these steps to cancel your order through the automated phone system:
- Call the Domino’s customer service number at 1-800-304-0988.
- Press “1” for English.
- Press “2” to cancel an order.
- Enter your phone number or order number.
- Press “1” to confirm the cancellation.
- Press “0” to speak to a representative if necessary.
- Wait for the automated system to process your cancellation. You will receive a confirmation number via text or email.
Additional Notes:
| Option | Description |
|---|---|
| Press “0” | If you have any issues or need assistance with the automated system. |
| Confirmation Number | This number provides proof of cancellation in case there is any confusion later. |
| Time Limit | Orders can only be canceled before they are in the baking or delivery stage. |
Cancel In-Store
If you’ve placed an order at a Domino’s store and need to cancel it, the process is relatively straightforward. Here’s how to do it:
| Step 1: | Visit the store where you placed the order. |
|---|---|
| Step 2: | Approach an employee and inform them that you need to cancel an order. |
| Step 3: | Provide the employee with the order number or receipt. This will help them locate your order in the system. |
| Step 4: | The employee will process your cancellation request and refund you the full amount of your order if it hasn’t already been prepared. |
Note:
If your order has already been prepared or is in the process of being prepared, you may not be able to cancel it. In this case, you may be able to request a refund or exchange the order for a different one.
Track Your Refund
If you are experiencing delays or discrepancies in receiving your refund, you can track its status through the following methods:
- Contact Your Bank: Consult with your bank or credit card issuer to inquire about the refund’s status. They can provide information on when it was processed and should be available in your account.
- Check Your Domino’s Order History: Log into your Domino’s account and navigate to the “Order History” section. Locate the canceled order and check if the refund has been initiated or processed.
- Contact Domino’s Customer Support: Call or email Domino’s customer service team and provide them with your order number. They can assist you in tracking the refund’s status and provide any necessary updates.
If you have not received your refund within a reasonable time frame (typically 3-5 business days), you may need to contact Domino’s again for further assistance. They can investigate the issue and provide a resolution.
Please note that refund processing times may vary depending on your payment method, bank, and other factors. Always refer to official Domino’s channels for the most accurate and up-to-date information on your refund status.
How to Cancel an Order from Domino’s
If you need to cancel your Domino’s order, there are a few different ways to do so. You can cancel your order online, by phone, or in person at the store. Here are the steps for each method:
Canceling Your Order Online
1. Go to the Domino’s website and log in to your account.
2. Click on the “My Orders” tab.
3. Find the order you want to cancel and click on the “Cancel Order” button.
4. Confirm that you want to cancel the order.
Canceling Your Order by Phone
1. Call the Domino’s store where you placed your order.
2. Give the employee your order number.
3. Request to cancel the order.
Canceling Your Order in Person
1. Go to the Domino’s store where you placed your order.
2. Talk to an employee at the counter.
3. Give the employee your order number.
4. Request to cancel the order.
People Also Ask About How to Cancel an Order from Domino’s
Can I cancel my order after it has been placed?
Yes, you can cancel your order after it has been placed, but you may be charged a cancellation fee. The cancellation fee will vary depending on the store’s policy.
How long does it take for my order to be canceled?
Your order will be canceled immediately if you cancel it online or by phone. If you cancel your order in person, it may take a few minutes for the employee to process the cancellation.
Can I get a refund for my cancelled order?
Yes, you can get a refund for your cancelled order. The refund will be processed to the same payment method that you used to place the order.
