Have you ever had second thoughts about an order you placed on Shein? Whether it’s a size that no longer fits or a color that doesn’t match your expectations, canceling an order on Shein is a simple process. By following a few easy steps, you can effortlessly cancel your unwanted order and avoid any unnecessary inconveniences. This guide will provide you with a step-by-step walkthrough on how to cancel a Shein order, ensuring that your shopping experience is as hassle-free as possible.
Before we delve into the cancellation process, it’s worth noting the importance of timely action. If you wish to cancel your Shein order, it’s crucial to act promptly. Orders are processed quickly, and once they are shipped, they cannot be canceled. To ensure a successful cancellation, initiate the process as soon as you realize you no longer want the items you ordered. With that in mind, let’s proceed with the step-by-step guide to canceling a Shein order.
To commence the cancellation process, log in to your Shein account and navigate to the “My Orders” section. Here, you will find a list of all your recent orders, including their status and other relevant information. Locate the order you wish to cancel and click on the “Cancel” button associated with it. You will be presented with a confirmation prompt, where you will need to reconfirm your cancellation request. Once you have done so, your order will be successfully canceled, and you will receive an email notification confirming the cancellation. It’s important to note that there may be a brief delay before the cancellation is reflected in your account and the refund is processed. However, you can rest assured that your order has been canceled and the necessary steps are being taken to process your refund.
Access the Shein Website or App
To cancel an order on Shein, you can use either the website or the mobile app. Here’s a detailed guide on how to access the Shein website or app:
Accessing the Shein Website
- Open a web browser on your desktop or laptop computer.
- Navigate to the official Shein website: https://www.shein.com/
- If you have an existing Shein account, log in using your username and password.
- If you don’t have an account, you can create one by clicking on the “Sign Up” link at the top right corner of the page.
Accessing the Shein Mobile App
- Download the Shein app from the App Store (for iOS) or Google Play Store (for Android).
- Install the app on your mobile device.
- Open the app and log in using your Shein account.
- If you don’t have an account, you can create one by tapping on the “Sign Up” button.
Navigate to My Orders
To cancel an order on Shein, you need to navigate to your order history. Here’s how to do it:
- Log in to your Shein account.
- Click on the “My Orders” tab in the top menu.
- This will take you to a page with a list of all your previous orders. Find the order you want to cancel and click on the “View Details” button.
View Order Details
On the order details page, you’ll see information about your order, including the items you ordered, the total cost, and the shipping status. If your order has not yet been shipped, you will see a “Cancel Order” button at the bottom of the page.
Click on the “Cancel Order” button and confirm that you want to cancel the order. Once you have canceled the order, you will receive a confirmation email from Shein.
Locate the Order You Wish to Cancel
To cancel an order on Shein, you must first locate the order you wish to cancel. To do this, follow these steps:
- Log in to your Shein account.
- Click on the “My Orders” tab.
- Find the order you wish to cancel and click on the “View Details” button.
Canceling an Unpaid Order
If you have not yet paid for your order, you can cancel it directly from the “View Details” page. Simply click on the “Cancel Order” button and follow the prompts.
Canceling a Paid Order
If you have already paid for your order, you can still cancel it, but you will need to contact Shein customer service. You can do this by submitting a ticket on the Shein website or by calling their customer service hotline.
When contacting customer service, be sure to have your order number and the reason for cancellation ready. Shein customer service will then review your request and process the cancellation if it is approved.
| Order Status | Cancellation Options |
|---|---|
| Unpaid | Can be cancelled directly from the “View Details” page |
| Paid | Need to contact Shein customer service |
Click or Tap on “Cancel Order”
Once you’ve located your order, you’ll see a button that says “Cancel Order.” Click or tap on this button to start the cancellation process.
Select a Reason for Cancellation
After clicking on “Cancel Order,” you’ll be asked to select a reason for cancellation. Choose the reason that best applies to your situation from the list provided.
Confirm Cancellation
Once you’ve selected a reason for cancellation, click or tap on the “Confirm Cancellation” button. Your order will then be canceled, and you’ll receive an email confirmation.
Additional Information
Here are some additional things to keep in mind when canceling an order on Shein:
- You can only cancel an order if it has not yet been shipped.
- If your order has already been shipped, you can still contact Shein customer service to see if they can cancel the order for you.
- You will not be refunded for any shipping costs if you cancel your order.
| Cancelation fees | Time frame |
|---|---|
| Free if canceled within 30 minutes of placing the order. | within 30 minutes |
| 15% of the total order value if canceled within 60 minutes of placing the order. | within 60 minutes |
| 30% of the total order value if canceled within 120 minutes of placing the order. | Within 120 minutes |
| 50% of the total order value if canceled within 24 hours of placing the order. | Within 24 hours |
| 100% of the total order value if canceled after 24 hours of placing the order. | After 24 hours |
Select a Reason for Cancellation
Once you’ve decided to cancel your order, you’ll need to select a reason from the options provided by Shein. Here are the most common reasons:
1. Change of Mind
This option is for when you decide you no longer want the items you ordered. You don’t need to provide any additional information.
2. Incorrect Address
If you entered the wrong address during checkout, select this option and provide the correct address in the box provided.
3. Duplicate Order
If you accidentally placed the same order twice, select this option. Shein will cancel the extra order.
4. Out of Stock
If an item you ordered is out of stock, Shein will automatically cancel that item from your order. You will receive a notification email about the cancellation.
5. Other Reasons
If none of the above reasons apply to your situation, select “Other Reasons” and provide a brief explanation in the box provided. Some examples of other reasons include:
| Reason | Explanation |
|---|---|
| Delayed delivery | The expected delivery date is too far in the future. |
| Incorrect item received | A different item was shipped than what was ordered. |
| Damaged item received | The item arrived broken or damaged. |
Confirm Your Cancellation Request
Once you’ve submitted your cancellation request, you’ll receive a confirmation email within 24 hours. The email will contain a link that you need to click to confirm your cancellation. Once you click the link, your order will be officially canceled. If you don’t receive a confirmation email within 24 hours, please contact Shein customer service for assistance.
How to Confirm Your Cancellation Request:
1. Check your email for a confirmation message from Shein.
2. Click the link in the email to confirm your cancellation.
3. Your order will be officially canceled once you click the link.
If you don’t see the confirmation email in your inbox, please check your spam folder. If you still can’t find the email, please contact Shein customer service for assistance.
What to Do if You Don’t Receive a Confirmation Email:
If you don’t receive a confirmation email within 24 hours, please contact Shein customer service for assistance. You can reach customer service by phone at 1-800-988-0183, by email at service@shein.com, or by live chat on the Shein website.
When you contact customer service, please provide them with your order number and the email address associated with your account. Customer service will be able to help you confirm your cancellation and provide you with further assistance.
What Happens After You Confirm Your Cancellation:
Once you confirm your cancellation, your order will be canceled and you will receive a refund for the amount of the order. The refund will be processed within 7-10 business days. You will receive an email notification once the refund has been processed. You will need to contact your credit card issuer if you don’t see the refund within 21 business days.
Track the Cancellation Status
To track the status of your cancellation request, follow these steps:
1. Log in to your Shein account and click on the “My Orders” section.
2. Find the order you want to cancel and click on the “View Details” button.
3. On the order details page, you will see the status of your cancellation request.
4. If your cancellation request has been approved, you will receive an email confirmation.
5. If your cancellation request has been denied, you will receive an email explaining the reason.
6. You can also track the status of your cancellation request by contacting Shein customer service.
7. Table: Cancellation Status Codes
| Code | Status |
|---|---|
| 1 | Cancellation request submitted |
| 2 | Cancellation request approved |
| 3 | Cancellation request denied |
| 4 | Cancellation request processed |
Canceling an Order on Shein
Contact Shein Customer Support for Assistance
To cancel an order placed on Shein, the quickest and most convenient way is to reach out to Shein’s customer support team. You can contact them via several channels, including:
- Live Chat: Initiate a live chat session on Shein’s website during business hours.
- Email: Send an email to service@shein.com, providing your order number and reason for cancellation.
- Phone: Call Shein’s customer support line at +1 800 980 7040.
When reaching out to customer support, be prepared to provide your order number, which can be found in your account or order confirmation email. The customer support team will review your request and guide you through the cancellation process.
Additional Options to Cancel an Order
Apart from contacting customer support, you may also attempt to cancel an order through your Shein account. However, this option is only available for orders that have not yet entered the processing stage. To do so:
- Log in to your Shein account.
- Navigate to the “My Orders” page.
- Locate the order you wish to cancel and click on “Cancel.”
Note that if you successfully cancel an order using this method, you will receive an order cancellation email from Shein.
Other Considerations
It’s important to note that Shein handles order cancellations based on the following guidelines:
| Order Status | Cancellation Policy |
|---|---|
| Pending | Cancellations can be made through your account or by contacting customer support. |
| Processing | Cancellations are not possible once the order has entered the processing stage. |
| Shipped | Orders cannot be canceled after they have been shipped. |
| Delivered | Orders cannot be canceled after they have been delivered. |
Review the Shein Cancellation Policy
Shein allows customers to cancel their orders within specific timeframes. To ensure a successful cancellation, it’s crucial to understand the policy and the guidelines outlined by Shein.
Steps to Cancel an Order
-
Go to "My Orders": Access your Shein account and navigate to "My Orders."
-
Select Your Order: Choose the order you wish to cancel.
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Click "Cancel": If eligible, you will see a "Cancel" button next to the order status.
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Confirm Details: Verify the order information and the cancellation details.
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Submit Request: Click the "Cancel Order" button to submit the request.
Timeframes for Cancellation
| Order Status | Cancellation Timeframe |
|---|---|
| Unpaid | Within 60 minutes of placing the order |
| Paid and Unprocessed | Within 30 minutes of payment confirmation |
| Processed | Not allowed for cancellation |
Exceptions to the Cancellation Policy
-
Orders with Special Items: Certain items, such as customized products or made-to-order pieces, cannot be canceled.
-
Orders Billed to Afterpay or Klarna: Cancellations for orders using these payment methods must be requested directly through Afterpay or Klarna.
-
Orders Marked as "Processing": Once an order enters the processing stage, it cannot be canceled through the regular cancellation process.
Additional Information
- Refund Process: If an order is canceled successfully, a refund will be initiated to the original payment method within 7-14 business days.
- Redemption Code Purchases: Orders paid with redemption codes cannot be canceled after the code has been redeemed.
- Contact Customer Service: For any cancellation issues or inquiries not covered in the cancellation policy, contact Shein Customer Service for assistance.
How to Cancel an Order on Shein
- Go to the "My Orders" page on the Shein website.
- Find the order you want to cancel and click on it.
- Click on the "Cancel Order" button.
- Select a reason for cancellation from the drop-down menu.
- Click on the "Confirm" button.
- Your order will be canceled and you will receive a refund within 5-7 business days.
Tips for Successful Order Cancellation
1. Cancel your order as soon as possible.
Shein only offers a 60-minute cancellation window for orders that have not been processed. If you cancel your order within this time frame, you will receive a full refund. If you cancel your order after the 60-minute window, you may only receive a partial refund or store credit.
2. Contact customer service if you cannot cancel online.
If you are unable to cancel your order online, you can contact Shein customer service by phone, email, or live chat. The customer service team can help you cancel your order and process a refund.
3. Be polite and respectful when canceling your order.
The Shein customer service team is always willing to help you with your order cancellation. Please be polite and respectful to the customer service representative, even if you are frustrated. This will help to ensure that your cancellation is processed quickly and efficiently.
4. Have your order number ready.
When you contact customer service to cancel your order, you will need to provide your order number. This will help the customer service representative to locate your order and process your cancellation.
5. Keep a record of your cancellation.
Once you have canceled your order, keep a record of your cancellation, including the date, time, and reason for cancellation. This will help you if you have any problems with your refund or store credit.
6. Check your email for a confirmation.
After you have canceled your order, you will receive a confirmation email from Shein. This email will confirm that your order has been canceled and that a refund has been processed.
7. Be patient.
It may take some time for your refund to be processed. Please be patient and allow 5-7 business days for your refund to appear in your account.
8. Contact your credit card company if you have not received your refund.
If you have not received your refund within 5-7 business days, you can contact your credit card company to dispute the charge.
9. Use a VPN if you are having trouble canceling your order.
If you are having trouble canceling your order online, you can try using a VPN. A VPN will change your IP address and allow you to access the Shein website from a different country. This may help you to cancel your order successfully.
10. Contact the Better Business Bureau if you are still having problems.
If you have tried all of the above tips and you are still having problems canceling your order, you can contact the Better Business Bureau. The Better Business Bureau can help you to resolve your issue with Shein.
| **Phone:** 1-800-370-6043 |
| **Email:** service@shein.com |
| **Live Chat:** Available on the Shein website |
How To Cancel Order On Shein
If you need to cancel an order you’ve placed on Shein, you can do so by following these steps:
- Log in to your Shein account.
- Click on “My Orders”.
- Find the order you want to cancel and click on “Cancel Order”.
- Select a reason for canceling the order.
- Click on “Cancel Order” to confirm.
Once you have canceled the order, you will receive a confirmation email from Shein. If you have already paid for the order, the refund will be processed within 7-10 business days.
People Also Ask About
How do I cancel an unpaid order on Shein?
To cancel an unpaid order on Shein, simply follow the steps outlined above. You will not be charged for an unpaid order.
Can I cancel an order that has already been shipped?
Unfortunately, you cannot cancel an order that has already been shipped. However, you can contact Shein customer service to see if they can help you.
How long does it take to get a refund for a canceled order?
If you have already paid for the order, the refund will be processed within 7-10 business days.
