3 Quick Steps To Cancel Your Uber Eats Delivery

Uber Eats delivery cancellation

Have you ever placed an UberEats order in the heat of the moment only to regret it later? Perhaps you had a change of plans, or you simply found a better culinary option. Whatever the reason, canceling an UberEats order can be a tricky business if you’re not familiar with the process. Fear not, fellow food enthusiasts! In this comprehensive guide, we will navigate the labyrinthine world of UberEats order cancellation, providing step-by-step instructions and addressing some frequently asked questions along the way. So, grab a fork and a notepad, and let’s embark on this gastronomic adventure of cancellations.

Before we delve into the specifics of order cancellation, it’s worth noting that the grace period for doing so is rather short. According to UberEats’ terms of service, you have a mere 10 minutes from the time you place your order to cancel it without incurring any charges. This means that if you have a sudden change of heart or discover a more tantalizing dining option, you need to act swiftly. Additionally, it’s important to remember that once an order has been assigned to a delivery driver, it is no longer possible to cancel it. So, if you see a countdown timer ticking away on your order status page, it’s time to make a decision!

Now, let’s get into the nitty-gritty of how to cancel an UberEats order. The first step is to open the UberEats app on your mobile device. Once you’re logged in, tap on the “Orders” tab and select the order you want to cancel. On the order details page, you’ll see a “Cancel Order” button. Click on it and follow the prompts to confirm your cancellation. You may be asked to provide a reason for canceling, but this is optional. Once you’ve confirmed your cancellation, you’ll receive a notification that confirms the process. If you encounter any issues while canceling your order, you can always reach out to UberEats customer support for assistance.

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Contact the Ubereats Customer Support Line

If you need to cancel your Ubereats delivery, the quickest and most efficient way is to contact the Ubereats Customer Support Line. Here’s a step-by-step guide on how to do it.

Step 1: Gather your order details

Before you call, make sure you have your order number and the reason for cancellation ready. This information will help the customer support representative process your request quickly.

Step 2: Call the Ubereats Customer Support Line

You can call the Ubereats Customer Support Line at 1-800-253-9435. The line is available 24/7, so you can call anytime. However, wait times may vary depending on the time of day and day of the week.

Step 3: Explain your reason for cancellation

When you reach a customer support representative, explain that you would like to cancel your order. Clearly state your reason for cancellation, whether it’s due to a change of plans, a duplicate order, or any other valid reason.

Step 4: Provide your order details

The customer support representative will ask for your order number. Provide them with the order number and any other relevant details they may need.

Step 5: Confirm the cancellation

Once the customer support representative has processed your request, they will confirm the cancellation. You will receive an email and/or text message confirming the cancellation.

Navigate the Ubereats App

To cancel an Uber Eats delivery, you’ll need to navigate the Uber Eats app. Here’s how to do it:

Open the Uber Eats app

To open the Uber Eats app, tap on the Uber Eats icon on your home screen. If you’re not already signed in, you’ll need to sign in with your Uber account.

Find your order

Once you’re signed in, you’ll see a list of your recent orders. Find the order that you want to cancel and tap on it.

Tap on the “Cancel Order” button

On the order details page, you’ll see a button that says “Cancel Order”. Tap on this button.

Confirm the cancellation

A pop-up window will appear asking you to confirm the cancellation. Tap on the “Confirm Cancellation” button.

Your order will be canceled

Once you’ve confirmed the cancellation, your order will be canceled and you’ll receive a refund for the full amount of the order.

Cancellation Fees

In some cases, you may be charged a cancellation fee if you cancel your order after it has been accepted by the restaurant. The cancellation fee will be displayed on the order details page before you confirm the cancellation.

The cancellation fee varies depending on the restaurant and the time of day. However, it is typically around $5.

| RESTAURANT | CANCELLATION FEE |
|—|—|
| McDonald’s | $0 |
| Taco Bell | $2 |
| Chipotle | $3 |
| Panera Bread | $4 |
| Domino’s | $5 |

Choose the Delivery to Cancel

1. Open the App

Start by opening the UberEats app, accessible on both iOS and Android devices. Ensure you’re logged into the account associated with the delivery you wish to cancel.

2. Navigate to “Deliveries”

Once within the app interface, locate and select the “Deliveries” section. This tab typically displays a list of your recent and upcoming orders. From here, you can easily identify the delivery you want to cancel and proceed to the next step.

3. Choose the Delivery to Cancel

In the “Deliveries” section, you’ll find a list of your upcoming and past orders. To cancel a particular delivery, simply locate the one you want and tap on it to open its details page. On the details page, you should see a prominent “Cancel” button displayed in an accessible location. Proceed to tap the “Cancel” button to initiate the cancellation process and follow any additional instructions provided by the app to complete the cancellation.

Note: The ability to cancel a delivery may vary depending on the order status and time since it was placed. Some deliveries may not be eligible for cancellation, and the “Cancel” button may be grayed out or not visible. If you encounter this, it’s best to contact UberEats customer support for further assistance.

Select a Reason for Cancellation

1. Verify the Cancellation Window

Before initiating a cancellation, check if it’s within the allowable timeframe. Typically, you can cancel an order up until the restaurant acknowledges it, which usually occurs within 5 to 10 minutes.

2. Access the Cancellation Option

To cancel an order, navigate to the “Your Orders” section on the Uber Eats app or website. Locate the order you wish to cancel and select the “Cancel Order” button.

3. Choose a Cancellation Reason

Uber Eats provides a list of predefined reasons for cancellation. Choose the one that most accurately reflects your situation, as outlined in the table below:

Reason	Description
Restaurant not open	The selected restaurant is closed or not accepting orders.
Ordered the wrong item	You accidentally selected an incorrect item and wish to remove it.
Changed my mind	You no longer desire the order and wish to cancel it.
Rider not assigned	No delivery driver has been assigned to the order within a reasonable time frame.
Other	Provide a customized reason for cancellation that does not fit into the other categories.

4. Provide Additional Details

If you selected “Other” as your cancellation reason, Uber Eats may request additional details. Be specific about the reason for your cancellation, providing any relevant information to help improve their service.

Confirm the Cancellation

Once you’ve submitted your cancellation request, you’ll receive a confirmation email or message. This confirmation will include the following information:

Details of the canceled order:

This will include the order number, restaurant name, items ordered, and total amount.

Cancellation reason:

You’ll be able to view the reason you provided for canceling the order.

Refund information:

If you’re eligible for a refund, the confirmation will provide details on the amount and how it will be processed.

If you don’t receive a confirmation:

If you don’t receive a confirmation within a few minutes, check your spam or junk mail folder. If it’s not there, contact Uber Eats customer support for assistance.

5. What if the order has already been prepared or dispatched?

If the order has already been prepared or dispatched, you may not be able to cancel it. In such cases, you may need to pick up the order in person and contact Uber Eats customer support to request a refund. The availability of a refund will depend on the restaurant’s cancellation policy. If the food is delivered, you’re expected to pay for it. However, to avoid being charged, contact support and make your case.

Delivery Stage	Cancellation Options
Order Placed	Cancel through the app or website
Order Confirmed	Cancel through the app or website (fees may apply)
Order Being Prepared	Contact Uber Eats support to request cancellation
Order Dispatched	Contact Uber Eats support to request cancellation (fees may apply)
Order Delivered	No cancellation option available

Cancel an Order

To cancel an Uber Eats order, follow these steps:

Open the Uber Eats app on your phone.
Tap on the “Orders” tab.
Find the order you want to cancel and tap on it.
Tap on the “Cancel Order” button.
Confirm that you want to cancel the order.
You will receive a confirmation message.

Request a Refund (if applicable)

If you cancel your order before it has been picked up by the driver, you will be eligible for a full refund. If you cancel your order after it has been picked up by the driver, you may not be eligible for a full refund. To request a refund, follow these steps:

Open the Uber Eats app on your phone.
Tap on the “Orders” tab.
Find the order you want to request a refund for and tap on it.
Tap on the “Request Refund” button.
Select the reason for your refund request.
Tap on the “Submit” button.

Uber Eats will review your refund request and issue a refund if you are eligible.

Additional Information

You can only cancel an order if it has not been picked up by the driver.
If you cancel your order after it has been picked up by the driver, you may be charged a cancellation fee.
You can request a refund for any order that has been canceled.
Uber Eats will review your refund request and issue a refund if you are eligible.

Cancellation Deadline	Refund Eligibility
Before order is picked up	Full refund
After order is picked up	Partial refund or no refund

Contact the Restaurant Directly

If you’ve already contacted UberEats but are still having trouble canceling your order, reaching out to the restaurant directly may be your best course of action.

Find the restaurant’s phone number: You can find the restaurant’s phone number on their website, in their mobile app, or on the UberEats app.
Call the restaurant: Explain to the restaurant that you would like to cancel your order. They may ask for your order number, which you can find in the UberEats app.
Confirm the cancellation: Once the restaurant has confirmed the cancellation, ask for a confirmation email or text message. This will serve as proof of cancellation in case there are any disputes later on.
Contact UberEats: Even if the restaurant confirms the cancellation, it’s still a good idea to contact UberEats as well. This will ensure that the cancellation is processed on their end and that you won’t be charged for the order.
Refund: If you paid for the order with a credit card or debit card, the refund will typically be processed within 7-10 business days. If you paid with cash, you may need to contact the restaurant directly to arrange a refund.
Dispute the charge: If you’re having trouble getting a refund, you can dispute the charge with your credit card or debit card company.
Additional tips for canceling an order:
- Try to cancel your order as soon as possible. The sooner you cancel, the less likely you are to be charged.
- Be polite and respectful when speaking to the restaurant and UberEats customer service.
- Keep a record of all communications, including phone calls, emails, and text messages.
- If you’re having trouble canceling your order, don’t hesitate to reach out to UberEats customer service for assistance.

Check for Email or Text Confirmation

After you cancel a delivery, Uber Eats will send you an email or text message confirming the cancellation. It may take a few minutes for the email or text message to arrive. Once you receive the confirmation, your delivery has been successfully canceled.

If you have not received an email or text message confirmation after several minutes, follow these steps:

Check your spam or junk mail folder.
Contact Uber Eats customer support.

In certain situations, you may not receive an email or text confirmation. For example, if you cancel a delivery within a few seconds of placing it, you may not receive a confirmation because the delivery was never fully processed by the system.

Reason	Confirmation
Delivery canceled within a few seconds of placing	No confirmation
Delivery canceled after a few minutes	Email or text confirmation
Delivery canceled by Uber Eats due to an issue on their end	Email or text confirmation
Delivery canceled by the restaurant	Email or text confirmation

Monitor the Status of the Cancellation

Once you’ve submitted your cancellation request, you can track its status through the Uber Eats app or website. Here are the steps:

Open the Uber Eats app or visit the website.
Log in to your account.
Go to the “Orders” section.
Find the order you want to cancel.
Tap or click on the “Cancel Order” button.
Follow the on-screen instructions.
Once you’ve submitted your request, you’ll receive a confirmation email or text message.
The status of your cancellation will be updated in the “Orders” section of the app or website.
If your cancellation request is approved, you will receive a refund to your original payment method within a few days.

Cancellation Status Table

Status	Description
Pending	Your cancellation request is being processed.
Approved	Your cancellation request has been approved, and you will receive a refund.
Denied	Your cancellation request has been denied.

Troubleshooting Common Issues

If you’re having trouble canceling your Uber Eats delivery, here are some common issues and how to resolve them:

1. You’re trying to cancel an order that’s already been picked up by the driver.

Unfortunately, you cannot cancel an order once it has been picked up by the driver. You can contact the driver directly to see if they are willing to return the order to the restaurant. If the driver is unable to do so, you can contact Uber Eats customer support for a refund.

2. You’re trying to cancel an order that has not yet been accepted by a driver.

If you have already placed an order and it has not yet been accepted by a driver, you can cancel it by following these steps:

Open the Uber Eats app.
Tap on the “Orders” tab.
Find the order you want to cancel and tap on it.
Tap on the “Cancel Order” button.

3. You’re having trouble finding the “Cancel Order” button.

If you’re having trouble finding the “Cancel Order” button, it may be because the order has already been accepted by a driver. In this case, you will need to contact Uber Eats customer support to cancel the order.

4. You’re getting an error message when you try to cancel your order.

If you’re getting an error message when you try to cancel your order, it may be because there is a problem with your account or the payment method you used. You can contact Uber Eats customer support for help resolving the issue.

5. You’ve already been charged for the order.

If you’ve already been charged for the order, you can request a refund by contacting Uber Eats customer support. You will need to provide your order number and the reason for the cancellation.

6. You’re not sure if your order was canceled.

You can check the status of your order by opening the Uber Eats app and tapping on the “Orders” tab. If the order has been canceled, it will say “Canceled” next to the order status.

7. You canceled your order, but the driver is still on their way.

If you canceled your order but the driver is still on their way, you can contact the driver directly to see if they are willing to cancel the delivery. If the driver is unable to do so, you can contact Uber Eats customer support for a refund.

8. You have a question about the cancellation policy.

You can find more information about the Uber Eats cancellation policy by visiting the Uber Eats website.

9. You need to contact Uber Eats customer support.

You can contact Uber Eats customer support by visiting the Uber Eats website or by calling 1-800-891-0222.

10. Additional Information about Cancellations

Cancellation Window	Refund
Before driver is assigned	Full refund
After driver is assigned	Partial refund

How to Cancel an Uber Eats Delivery

If you need to cancel your Uber Eats delivery, there are a few different ways you can do so. Here’s a step-by-step guide:

Open the Uber Eats app and tap on the “Orders” tab.
Find the order you want to cancel and tap on it.
Tap on the “Cancel Order” button.
Select a reason for canceling your order (optional).
Tap on the “Confirm Cancellation” button.

Once you’ve canceled your order, you’ll receive a refund to the original payment method. You may also be charged a cancellation fee, depending on the restaurant’s policy.