3 Simple Steps to Dispute Public Benefit Eversource Charge

If you’re a low-income Eversource customer, you may be eligible for public benefits, which can help you pay your electric bill. However, if you receive a public benefits charge on your bill, it’s important to know that you can dispute it. Here’s how:

First, you’ll need to gather some information, including your Eversource account number, the date of the bill, and the amount of the public benefits charge. You’ll also need to provide documentation of your income and household size. Once you have all of this information, you can call Eversource customer service at 1-800-286-2000 and ask to speak to a representative about disputing your public benefits charge. The representative will ask you for the information you’ve gathered and will open a case on your behalf. Eversource will then investigate your case and make a determination within 30 days. If you’re found to be eligible for public benefits, the charge will be removed from your bill.

If you’re not satisfied with Eversource’s decision, you can appeal it to the Massachusetts Department of Public Utilities (DPU). The DPU is an independent state agency that regulates public utilities. To file an appeal, you’ll need to submit a written complaint to the DPU within 30 days of receiving Eversource’s decision. The DPU will then review your complaint and make a decision. If the DPU finds in your favor, Eversource will be ordered to remove the public benefits charge from your bill.

How To Dispute Public Benefits Eversource Charge

If you believe that you have been incorrectly charged for Eversource public benefits, you can dispute the charge by following these steps:

1. Contact Eversource customer service at 1-800-286-2000.
2. Explain to the customer service representative that you believe you have been incorrectly charged for public benefits.
3. Provide the representative with your account number and the amount of the disputed charge.
4. The representative will review your account and determine if you have been incorrectly charged.
5. If you have been incorrectly charged, the representative will credit your account for the amount of the disputed charge.

You can also dispute a public benefits charge by mail. To do so, send a letter to the following address:

Eversource Energy
P.O. Box 4689
Hartford, CT 06104-4689

In your letter, be sure to include the following information:

• Your name and account number
• The amount of the disputed charge
• The reason for your dispute

People Also Ask About How To Dispute Public Benefits Eversource Charge

What is a public benefits charge?

A public benefits charge is a fee that is added to your Eversource bill to help fund energy assistance programs for low-income customers.

How can I get a public benefits charge removed from my bill?

You can get a public benefits charge removed from your bill if you meet certain income eligibility requirements. To learn more about income eligibility requirements, please visit the Eversource website.

How do I dispute a public benefits charge?

You can dispute a public benefits charge by contacting Eversource customer service at 1-800-286-2000 or by mailing a letter to the address provided above.